FAQs

Q.1 When was Swayur Ayurveda founded?

Ans. Swayur Ayurveda was founded in the year 2011, winning trust of customers since then.

Q.2 Who is the founder and owner of Swayur Ayurveda?

Ans. Mr. Sanjay Patel is the Founder and Owner of the brand Swayur Ayurveda which is in Vadodara, Gujarat

Q.3 Where is Swayur Ayurveda located?

Ans. Swayur Ayurveda is located in the prime location of Vadodara which is New Sama Road. Address: C/9 Laxmikunj Soc. Part-2 Near Ayyapa Temple New Sama Road, Vadodara Gujarat – 24

Q.4 In what does Swayur Ayurveda deals?

Ans. We are dealing in premium and certified organic food products, herbal supplements and medicines, personal care and gourmet foods.

Q.5 What are the modes of payment which Swayur accepts?

Ans. We have payment methods such as Cash On Delivery (COD), Credit Card, Debit Card, Wallet Payments like Paytm, PhonePe, Google Pay, Airtel, Freecharge and BHIM UPI also. We also have an Self Pickup service on our online e-commerce store.

Q.6 What are the shipping charges?

Ans. Shipping charges for the purchase order amount of INR 0-999 has additional charges as per the weight. Also for the purchase order amount of INR 1000 or above we have made shipping free. Also we have a Self Pickup Order Facility also.

Q.7 Is it safe to use my debit/credit card on www.swayur.com for purchasing goods?

Ans. Yes, it is absolutely safe to use your debit card or credit card on www.swayur.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Q.8 Are there any other charges or taxes with addition to the price shown?

Ans. All the taxes are inclued in the MRP itself of the products. There are no other additonal charges or taxes added to the Order Invoice or Bill by www.swayur.com to your order. The prices that are visible or you see on our product pages are the prices you have to pay.
Also we made Free shipping on orders of Rs 1000 or above. There will be no additional charges included in your bill other than the Shipping Charges depending upon your order amount.

Q.9 What is the meaning of COD in online purchase?

Ans. Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep. COD can be used as payment method only for an order not exceeding Rs. 10,000.

Q.10 How can I check my order status on Swayur?

Ans. You can check your order status by following the below steps:
Step 1: Login with your Account
Step 2: Click on “Account” in the Upper Main Menu
Step 3: Click on “Orders” on Left Side Bar under My Account menu
Step 4: Your Order status would be displayed right over there.

Q.11 How will I know that my order is confirmed on Swayur?

Ans. We will send you a confirmation email regarding your order. You can also check your Order Status from your Account Dashboard.

Q.12 What are the timings for Self Pickup Orders?

Ans. The timings for self pickup orders are:
Monday to Saturday from 10:00 am to 7:00 pm
The timings may vary keeping in mind about the current situation.

Q.13 How can I cancel my order on Swayur?

Ans. You can cancel your order within the time duration of 2 to 3 days after your order placement date. If you face any problem in cancelling your order then you may contact to us through email or phone.

Q.14 How can I return my order?

Ans. You may return your order at the time of delivery and generate the ticket for refund or it will automatically refunded once we receive your returned order/consignment. Order can not be returned or cancelled after accepting the delivery of order. For more information you can visit our Cancellation and Returns Policy Page.

Q.16 Is SWAYUR delivering online orders in COVID19 Lockdown situation?

Ans. Yes, we’re delivering online orders only in our city’s nearby regions which is Vadodara, Gujarat only. Also, we have added a new system in our Shipping Policy that you can opt for Self Pickup Order service also.

We have slightly changed our working Terms & Conditions until this situation continues:
1. We’re only accepting Prepaid Order only during the lockdown. Prepaid order means you will have to make the payment of goods advanced. In short in this situation, we have stopped the COD service for delivery purposes. You can do digital payments through your debit card/credit card/wallet etc.

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