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FAQs

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Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at support@swayur.com or call us on +91 9227441600, 9227441100, 0265 2714700 between 10 am to 9 pm on all days excluding Sunday to get our immediate help.

 Registration:

Are there any charges for registration?

No. Registration on www.swayur.com is absolutely free.

Do I have to necessarily register to shop on swayurayurveda?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in. 

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your swayurayurveda account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one swayur account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

 Account Related:

What is My Account?

My Account is the section you reach after you log in at swayur.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your swayur account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on swayur.com. This enables you to shop quickly and easily in future.

 Payments:

What are the modes of payment?

You can pay for your order on swayur.com using the following modes of payment are: COD which includes Cash on delivery as well as Card on delivery, Credit and Debit cards (VISA / Mastercard / Rupay), Payment gateways like Paytm business, PayUMoney.

Are there any other charges or taxes in addition to the price shown? Is GST added to the invoice?

There is no VAT. All the products are inclusive of taxes. So therefore no other additional charges will be charged on your invoice except the shipping/delivery charges.

Is it safe to use my credit/debit card on bigbasket?

Yes it is absolutely safe to use your card on swayur.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your bank account. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

 Delivery:

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated through email or by call about your delivery. 

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery charge as below.

On orders above Rs.1000 we offer Free Delivery right at the front of your doorsteps & on orders between Rs.0-Rs.999 we charge a nominal delivery charge of Rs.50 

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Vadodara only.